Privacy Policy

Last updated: 13 January 2026

This Privacy Policy explains how personal data is collected, used, maintained, and disclosed when you use this website, enrol in courses, book coaching, subscribe to emails, or interact with any products or services offered by Francesca.

This Privacy Policy applies to all content, courses, coaching services, digital products, newsletters, and resources provided through this website (referred to as the “School”).

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:

Francesca Tighinean
Email: contact@francescapsychology.com


Operating in: United Kingdom / European Union

If you have any questions about this Privacy Policy or your personal data, you can contact me using the details above.

2. Personal Identification Information We Collect

We may collect personal identification information from users (“Students”) in a variety of ways, including but not limited to when you:

  • Enrol in a course or program
  • Book life coaching sessions
  • Subscribe to a newsletter or email updates
  • Contact us via forms or email
  • Participate in activities, services, features, or resources made available through the School

Personal data may include:

  • Name
  • Email address
  • Payment and billing information (processed securely by third-party providers)
  • Information you voluntarily share during coaching sessions, forms, or communication
  • Technical data such as IP address, browser type, and device information (via cookies)

You may visit the website anonymously. Personal data is collected only when you voluntarily submit it. Refusing to provide certain information may prevent access to specific services or features.

3. How We Use Collected Information

Personal data may be collected and used for the following purposes:

To improve customer service

Information you provide helps respond efficiently to enquiries, requests, and support needs.

To personalise user experience

Aggregated data may be used to understand how users engage with the School and its resources.

To deliver products and services

Including courses, coaching sessions, digital products, and related communications.

To send periodic emails

Email addresses may be used to send information and updates related to purchases, subscriptions, or content you have opted into. Emails may also be used to respond to enquiries or requests. You can unsubscribe at any time.

4. Legal Basis for Processing Data

Under GDPR, personal data is processed on the following legal bases:

  • Consent – for email subscriptions and marketing communications
  • Contractual necessity – to deliver purchased courses, coaching, or products
  • Legitimate interests – to operate and improve the website and services
  • Legal obligation – for accounting, tax, or regulatory requirements

5. Sharing Your Personal Information

We do not sell, trade, or rent personal identification information to others.

Personal data may be shared only with trusted third-party service providers necessary to operate the School, such as:

  • Payment processors
  • Email marketing platforms
  • Website hosting and analytics providers
  • Course or booking platforms

These providers process data only on our instructions and are required to comply with GDPR or equivalent data protection standards.

6. Third-Party Websites

The School may contain links to third-party websites or services. We do not control the content or practices of these external websites and are not responsible for their privacy policies.

Browsing and interaction on any third-party website is subject to that website’s own terms and privacy policies.

7. International Data Transfers

Some third-party service providers may process data outside the UK or European Union (for example, in the United States). Where this occurs, appropriate safeguards such as Standard Contractual Clauses or equivalent measures are in place to protect your data.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

You may request deletion of your personal data at any time, subject to legal obligations.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict processing of your data
  • Request data portability
  • Withdraw consent at any time
  • Object to processing based on legitimate interests
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact: contact@francescapsychology.com

10. Cookies and Analytics

This website may use cookies and analytics tools to improve functionality and understand how visitors interact with the site. You can control or disable cookies through your browser settings or cookie preferences.

11. Data Security

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, alteration, disclosure, or destruction.

12. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. Users are encouraged to review this page periodically. Continued use of the School after changes are posted constitutes acceptance of those changes.

13. Acceptance of These Terms

By enrolling in the School, purchasing products, booking coaching, or using this website, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use the services.